It is always a challenge to guarantee that proper hygiene and sanitization standards are thoroughly observed in every aspect of a world-class hotel operation. Maintaining and ensuring cleanliness of beddings, flooring, laundry, dishes, including cutleries used in guestrooms is a monstrous task and a laborious process that requires constant monitoring and upgrading. It is always pleasant to learn that a major hotel group takes the extra mile in achieving consistent higher standards.

Fairmont Singapore recently installed one unit of under-counter glass washer on every guest floor to ensure that all cups and glasses used in every guestroom are properly sanitized. Doing it the proper way, however poses new sets of challenges particularly to the hotel management and the housekeeping team. 

Fairmont Singapore’s Director of Housekeeping Khazid Omar, Housekeeping Manager Alisa Ali and Supervisor Joy, while sharing the approach they used to implement the new procedure, mentioned that the most common dilemmas encountered include the issue of space constraint in the pantries and staffs’ lack of enthusiasm towards learning a new procedure or system of work. Remarkably, in spite of Fairmont Singapore’s two enormous towers and the huge quantity of glasses that require sanitization, the implementation exercise went quite smoothly. This may be attributed largely to the hotel’s well-trained housekeeping team and a management system efficiently in place.

In principle, soiled glasses and cups are collected from every room during turn over and are replaced immediately with already cleaned and sanitized items.   Winterhalter – the warewasher manufacturer, whose Key-Account Manager in Singapore Ettore Palazzi was present, congratulated Fairmont Singapore for their success and expressed pleasure for the partnership before complimenting the professional installation job done by Q’son Kitchen Equipment. 

Fairmont Singapore is a five-star luxury hotel located at the heart of Singapore’s financial, cultural and entertainment district, offering 769 exquisite guestrooms and suites, a collection of 16 distinctive restaurants and bars, Willow Stream Spa and 70,000 square feet of prime meeting space - all supported by award-winning service teams.